Terms and Conditions

The '5% Returning Customer Discount' will be replaced by the 'Loyalty Points System' during the weekend of 11th and 12th August 2012. Loyalty points awarded are non transferable. There are no cash alternatives to the Loyalty Points and can only be redeemed against future orders. All points awarded have to be redeemed within 12 months, all points are removed automatically from accounts after 12 months. currently there are 5 points awarded for every £1 spent. Points are awarded for the value of your goods purchased, excluding delivery costs. Loyalty points are awarded automatically by the system at www.distinctive-reborn-supplies.co.uk. our eBay account samson247 will not be included in this system. Fraudulent accounts, or accounts that incur charge backs will automatically have all awarded points removed from their accounts.

All Pre-order final invoices are excluded from any promo or discount codes or any other discount running at any given time.

10%OFF PROMO DISCOUNT NOT AVAILABLE WITH ANY OTHER DISCOUNT

Special offer - Free postage on all orders sub total over £100 - ** All products included except pre orders which count as the pre-order value only ie £10each, postage offer relates to delivery addresses in mainland UK only without exception. All offers apply the cheapest postage option available.


Distinctive Reborns & or Distinctive Reborn Supplies Terms and Conditions of
sale

Distinctive Reborns & Distinctive Reborn Supplies, established in 2007, a
supplier / reseller of Reborn materials, supplies, tools and accessories
associated with the art of reborning and doll collecting.

Distinctive Reborns & Distinctive Reborn Supplies, may wish to change the terms and conditions
to reflect updates in the law or changes in products or services. Distinctive Reborns & Distinctive Reborn Supplies
reserve the right to modify these terms and or conditions without notice and by use of this web site,
you recognise that it is your responsibility to review these terms and conditions from time to time.


Terms and conditions

1. Orders

1.1. Goods are NOT sold on a sale or return evaluation basis. Please ensure
you order carefully. Special orders of any products cannot be cancelled.
Once ordered, goods have to be paid for in full

1.2. We reserve the right to refuse and or cancel any order, at any time
without any reason.

1.3. You can cancel your order at any time up to the time of dispatch
without penalty. However if you cancel and the goods have been dispatched to
you, a 15% restocking fee will be charged, The buyer is responsible for all postage costs
including returns.

2. How to order and payment terms

2.1. We cannot accept telephone orders.

2.2. Goods can only be purchased online at
www.distinctive-reborn-supplies.co.uk

2.3. Goods can be ordered online to a maximum £500 unless previously agreed,
for payment by credit card, cheque or bank transfer.

2.4. Please note that we perform a level of identity and credit card check
to reduce the use of your card fraudulently, this does not in any way
relieve you of your obligations indicated by your bank, credit card provider
or banking merchants, to your said provider. Our check is to protect
Distinctive Reborns & or Distinctive Reborn Supplies products from a
fraudulent purchase.

2.5. Orders can only be accepted for delivery to your billing address, or
Paypal verified address

2.6. When ordering goods, please ensure you order your goods well in advance
in case of unforeseen events that may delay delivery. We will not be liable
for any failure to effect delivery in any circumstances, foreseen or
otherwise.

2.7 Property in all goods supplied does not pass to the buyer until after
full payment has been received and cleared.

2.8 Distinctive Reborns & or Distinctive Reborn Supplies reserve the right to
change the prices without notice.

2.9 All Postal Charges Quoted At Checkout Are For UK Mainland Delivery.

All Overseas Customers Will Be Invoiced For The Additional Postal Costs If Necessary.


3. Delivery and checking of goods

3.1. All goods will be subject to availability.

3.2. Once delivered goods cannot be exchanged or returned.

3.3. Delivery dates are given in good faith. We will not be liable for any
failure to effect delivery of the whole or part of any order due to any
events, errors or any other circumstances. If delivery is delayed we will
notify you as soon as we are aware of the delay and you agree to give us
such an extension to effect delivery as is reasonable in the circumstances.

3.4. Goods MUST be checked for physical damage before signing to accept
delivery from the courier. If the goods are damaged or broken, please DO NOT
sign for the goods. Contact Distinctive Reborns & or Distinctive Reborn
Supplies immediately by email at

lorraine@distinctive-reborn-supplies.co.uk . When signing for acceptance of your goods, you are signing to accept ownership of
your goods in perfect physical condition. If you do not check the goods at
time of signing, and the goods have been broken in transit, you will forfeit
your right to reject the goods for physical damage and we cannot replace or
take back your goods.

3.5. Once you have accepted your goods, please note you have 2 working days
to check that your product are satisfactory. Please inspect your goods very carefully
within these two working days. In the unlikely event that, for example a doll kit has
a blemish, please, if possible, photograph the blemish and send the image to
  In such case or should the goods not work
satisfactorily you must contact us to obtain a returns number, providing the
goods are undamaged (accidental), unused, and in their original packing and you have not
marked either the goods or their packing in any way. If you fail to comply
with these terms you will be deemed to have accepted the goods.

3.6 Goods returned in undamaged, unused condition and in their original
packing which has not been defaced in any way, will be inspected by
Distinctive Reborns or Distinctive Reborn Supplies and or the by manufacturer,
a replacement or return of your goods will be made based on their decision.
A charge may be incurred, however Distinctive Reborns & or Distinctive
Reborn Supplies will endeavour to keep it to a minimum.

3.7 After two working days, the manufacturers warranty comes into effect.
Please note goods are NOT sold on a sale or return basis.

3.8 Distinctive Reborns & or Distinctive Reborn Supplies will not be
responsible for any labour charges, rental charges, loss of profits,
charges, expenses, any other charges, loss nor consequential loss or damage
as a result of delivery delays, incorrect goods or defective goods being
delivered to its customers.

4. Quality of goods

4.1. We warrant that (subject to the other provisions in these conditions)
the goods will be of satisfactory quality.

4.2. As we are not the manufacturer of the goods, all warranties, conditions
and other terms implied by statute or common law (except as to title) are,
subject to above, expressly excluded. However, we will endeavour to pass on
to you the benefit of any warranty or guarantee given by the manufacturer in
respect of the goods.


5. Description of goods

5.1. Description of goods on the website is given for the purpose of
providing information on manufacturers goods. Such goods are liable to
change in specification by the manufacturers without any notice.

5.2. Although every care is given to providing accurate descriptions and
pricing on the website we cannot be held responsible for any incompleteness,
errors or omissions. E.&O.E

5.3. Product guides or tips are produced by Distinctive Reborns & or Distinctive
Reborn Supplies for the sole purpose of providing general information. No
liability can be accepted for the completeness or accuracy of these guides
or tips.

5.4. Distinctive Reborns & or Distinctive Reborn Supplies take no
responsibility for any problems or accidents resulting from use of
materials, tools, equipment or any other product purchased or not purchased
form Distinctive Reborns & or Distinctive Reborn Supplies . It is
recommended that any purchaser / buyer / end user, should seek professional
assistance from a qualified or other competent person before using any
product sold by Distinctive Reborns or Distinctive Reborn Supplies.

6. Warranties


7. Force majeure

7.1. Distinctive Reborns & or Distinctive Reborn Supplies is / are not
liable for delays in delivery or cancellation of your order caused by
circumstances beyond its reasonable control. Examples are supplier
transport, manufacturers production problems, governmental action and
natural disasters. If this lasts for more than two months, then the contract
may be terminated by either party without compensation.

8. Contract

8.1. The Contract shall be governed by the laws of England and the parties
shall submit to the sole jurisdiction of the English courts.

9. Data Protection

9.1 Distinctive Reborns & or Distinctive Reborn Supplies may collect personal
information while completing the checkout process. This is solely (except 9.2) to enable
Distinctive Reborns & or Distinctive Reborn Supplies to
process your order of goods supplied by Distinctive Reborns & or Distinctive Reborn Supplies.
Distinctive Reborns & or Distinctive Reborn Supplies assures all it's customers
that this data will never be knowingly passed to a third party, and guarantee
this data will never be sold by Distinctive Reborns & or Distinctive Reborn Supplies
to any third parties.

9.2 By accessing and or use of this web site, you are agreeing to
Distinctive Reborns & or Distinctive Reborn Supplies, from time to time,
providing you with information and/or offers of sale of goods from this web site.
Distinctive Reborns & or Distinctive Reborn Supplies will always provide an option for
you to opt out of receiving such information should you wish to do so. We are dedicated
to providing you with a first class service and are totally against 'Spam'.


10. Copyright.

10.1 All Artwork, graphic logos, graphics, pictures, text, belong to Distinctive Reborns &
or Distinctive Reborn Supplies, and remain the property of Distinctive Reborns & or
Distinctive Reborn Supplies and may not be copied, altered, reprocessed or reproduced in any way what so ever.
We always pursue issues if copyright infringements and theft and take this issue VERY seriously.
We will endeavour to recover the material stolen and all legal costs, business losses, personal losses
and compensation, from anyone that makes and infringement of copyright law.


11. Indemnification

Customer agrees that it shall defend, indemnify, save and hold Distinctive Reborns & or Distinctive Reborn Supplies harmless from any and all demands, liabilities, losses, costs and claims, including reasonable solicitor's or attorney's fees asserted against Distinctive Reborns & or Distinctive Reborn Supplies, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Distinctive Reborns & or
Distinctive Reborn Supplies against liabilities arising out of:
(1) any injury to person or property caused by any products sold or otherwise distributed in connection with Distinctive Reborns & or
Distinctive Reborn Supplies.
(2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party.
(3) copyright infringement.
(4) any defective products sold to customer by Distinctive Reborns & or Distinctive Reborn Supplies.


Distinctive Reborns & or Distinctive Reborn Supplies reserves the right to revise the above mentioned policies, terms and conditions at any time.


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